COREDINATE's ticket system is a central platform for all processes in the company that need to be clearly mapped. Create a so-called "task" to which you can attach events and assign tasks to this task. If desired, you can upload files to the task and allow comments to each task.
Do you have processes that are to be executed according to a fixed pattern, for example the briefing of a new employee? Then simply define the corresponding "process", which works like a template for your employees and can be started by them.
Our well-known "Tasks" feature is like a compact to-do list that you can link to specific checkpoints as needed to actively alert your employees to tasks that are due.
Would you like a little more? For more complex topics, which are subject to special processes, COREDINATE has developed the ticket system; centrally collected, but only visible for employees with the appropriate authorization. This allows you to delegate more extensive tasks spontaneously without having to instruct the respective employee. After all, the system tells you how it's done!
Example defective water meter:
Event Logging "Counter does not" during the control run
Real-timetransmission to the portal
Team leader opens the appropriate defined process and manually creates an operation
PROCEDURE "Meter defective"
Task: Report to department manager Task: Inform repair service