As an independent security company we are always looking at cost effective and progressive ways of improving our service for our customers and the experience for our team. Alan introduced us to COREDINATE and I have to say it has been a fantastic tool for us.
Initially I was concerned about the team adapting from a paper based system to an online one but Alan worked very hard with us to get the system set up as we wanted it and reporting how I needed to see it. The user experience from the team has been very positive, they have no problems using it and real time reporting is fantastic for the office to be able to answer customer queries.
Invoicing and reporting has become streamlined and I no longer have to worry about bits of paperwork going missing.
COREDINATE have not only delivered an excellent patrol management system and reporting gateway but their customer service has been second to none.
This system has delivered the reporting capabilities, the patrol management system and alarm response reporting that we really needed and it is excellent value for money.