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Customer Testimonial: Moritz Elbers, KLEsecur GmbH

Customer Testimonial: Moritz Elbers, KLEsecur GmbH

Moritz Elbers, Managing Director at KLEsecur GmbH
Moritz Elbers
Managing Director
Logo KLEsecur GmbH
KLEsecur GmbH

Triftstrasse 46

47533 Kleve

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Why Should Security Services Use COREDINATE?

In addition to maximum transparency to the satisfaction of the customer, the COREDINATE system makes the documentation of workflows and all relevant information so much easier!

Counterquestion: Why is online tracking of a parcel service provider a required standard in today’s world?

It’s obvious why. It keeps the customer well informed and able to adjust his or her plans to the service as it progresses in real time.

In our view, the use of COREDINATE in our day-to-day operational business is very similar. Our customers get all the important information, whenever they want it, at a glance!

How Did COREDINATE Help Optimise Your Workflows?

Right from the planning phase of our company, we strongly advocated a completely transparent working method. We did some very specific research and got in touch with COREDINATE. We soon realised we were dealing with like-minded people. So from the launch of the company in March 2015, our work processes were in a way already optimised by the system right from the beginning.

How Would You Rate the Usability of COREDINATE?

Overall very simple, clear and user-friendly. The devil is often in the details, especially with such a complex software solution as this one. But continuous updates, adjustments and very friendly and accommodating support ensure that usability is constantly improved.

How Would You Rate the Set Up and First Steps with COREDINATE?

To be honest, it was a bit tedious due to the previous version of the online portal, which lacked transparency. If we had to set up COREDINATE today, over a year later, in the new online portal, it would be a lot easier!

How Did Your Employees and Customers React to the New Possibilities of COREDINATE?

Our customers are pleasantly surprised!

We clearly feel how much our customers value being well informed about what is happening on their premises every day and reassured that the commissioned security services are being carried out according to instructions.

What’s more, this timely flow of information also ensures that, in addition to any security-related findings, other issues such as required maintenance and cleaning work on the buildings we service can be noted much faster and then carried out. This is also how we contribute to the focus on service and cleanliness, which we always keep a careful eye on for our customers.