Why Should Security Services Use COREDINATE?
The main thing for us was that we wanted to provide the customer with complete and objective documentation of the monitoring procedures. The transparency of our service is important in our industry, because it enables us to create trust. Our customers appreciate being able to access COREDINATE online. This way, in the morning they can see what actually happened and not just whether the inspection round was carried out or not.
How Did COREDINATE Help Optimise Your Workflows?
Our situation was that we had to spend around four hours a day reporting incidents, timekeeping, recording area time and employee attendance. It was a lot of work and very expensive. We could not pass these costs on to the customer. COREDINATE now takes over these tasks and performs them quickly in a way that allows our customers to consult them immediately.
How Would You Rate the Usability of COREDINATE?
COREDINATE is very easy to use and understand. When we introduced this system, we allocated around one hour to take each customer through it. The customers immediately understood the simple, well-structured interface. That’s how I knew I had found the right solution.
How Would You Rate the Set Up and First Steps with COREDINATE?
Thanks to the amazing support at COREDINATE, it was very easy to create master data, load checkpoints and assign them to different areas. Timekeeping and area time recording were explained in simple terms. I had also thought this would take more time than it did.
How Did Your Employees and Customers React to the New Possibilities of COREDINATE?
Our customers were amazed at the transparency. Incidents, working hours and area times can be accessed right away, and the flexible forms can also be viewed immediately online via the COREDINATE platform. Those were our reasons for making the move. Our employees reacted to it very well. From now on they can record all incidents on their smartphone, have ready access to telephone numbers or important tasks anywhere and any time, for each of the inspections rounds we carry out, regardless of whether it is a building, construction site or municipality. COREDINATE gives us total control over these tasks.