Create new alarm receiver for the receiving center

An alarm receiver is a user who can log on to the receiving center to acknowledge alarms and/or initiate interventions. We explain how to create and remove them here.

Alarm receiver

Of course, our alarm has to reach somewhere. However, since not every user is always the right contact person and a global alarm would tend to cause confusion in this case, we need to define the people who should be notified in advance in the event of an alarm. The portal has a real-time alerting system, the receiving center.

This means that your employees in the operations center are notified of the alarm directly from the portal. As usual, you can also have an email sent to the alarm at the same time (or see also Creating notification rules).

Installation of a new alarm receiver

To link a new alarm receiver to the alarm profile, proceed as follows:

Create a user who can log on to the portal as an alarm receiver or select the user(s) who should be able to log on to the reception center.

Open the relevant alarm profile and click on the Alarm receiver tab.

In the Alarm receiver area, click on the blue + Add receiver symbol; a list of created users appears.

Select the desired user (or several users) from the list by clicking on them and click on Apply.

The selected users are immediately added to the list of alarm receiver. For everything to work, the respective devices must be linked as receiver devices for the alarms.

As soon as the device is added, a warning often appears that the GPS radar is not activated for this device. Click directly on the orange warning triangle to access the device settings. 

Activate the radar recording as shown here and save this change. 

The selected user can now sign in as an alarm receiver to the reception center .

If the alarm receiver has logged in, it sees the devices that have been logged in.

If an alarm is received in the reception center, the alarm receiver is notified visually by a red symbol and, if an audio device is connected, also acoustically by a warning tone.

Clicking on this icon opens a pop-up in the map where the user clicks on Confirm receipt to make entries and reset the alarm. Entries for false alarms (e.g. if the employee was unable to react quickly enough) or intervention measures can be entered here.

Now click on Reset operating status to neutralize the alarm and mute the alarm sound again. The registered device is now displayed in green again in the reception center until the next alarm is received.

If the location services (GPS) are switched off on the mobile device, you will be shown in the event of an alarm that no GPS coordinates could be found for the alarm! Otherwise, the device will be displayed directly on the map in the reception center as soon as you click on the symbol of the monitored device

Removing a user from the receiver list

If you want to remove a user from the group of alarm receivers for an alarm profile, simply proceed as follows:

1. Open the relevant alarm profile

2. Click on the recycle bin icon to the right of the user to be removed in the Alarm receivers list.