Here we explain how to manage these replacement scans in the portal.
If a tour contains one or more defective/missing checkpoints, you can now scan these checkpoints on the mobile device using replacement scans so that your customer always receives a complete report. You can find the appropriate instructions for this here.
On the one hand, you can find the replacement scans in the portal directly under Cockpit –> Tours last started.
Clicking on the green bar opens the visited checkpoints, where you can also see at 1st glance which checkpoints have been detected by a replacement scan.
You can open the image that acts as a checkpoint scan by clicking on this button – here you can check if the employee was really in the right place. The following opens the respective image, which was taken from the place where the checkpoint should have been scanned. If a checkpoint fails for some reason and has to be read in as a replacement, it is marked as not available, which can be recognized by the yellow warning triangle:
If the checkpoint is missing or defective and marked as unavailable, you can easily exchange it for a new one in the app as an administrator under Exchange checkpoint. All information such as the name of the checkpoint, location in the tour, tasks and schedules are completely preserved – as if the checkpoint had never been gone.
Filtering by replacement scans in tours
The new filter Replacement scans can now be used to search for specific round robin tasks that contain replacement scans.
You can also see these substitute proofs under Work results -> Round robin completion, if any are available. If you have scanned a checkpoint as a replacement, it will be displayed in the Checkpoint Scans report as scanned normally. In this way, you always have proof for your customers that all control points have expired.
If a control point is not accessible for some time (e.g. on construction sites where screed is being laid) you can perform a substitute scan. If the checkpoint is accessible again after some time or if it was accidentally marked as Unavailable, you can remove the marker that the checkpoint gets from this replacement scan. To do so, please click on the small yellow warning triangle (circled in red).
Now you will be directed to the checkpoint which has been marked as unavailable.
By clicking the button on the right in the orange bar Remove marker, the checkpoint is changed back into a working one, which can be scanned again quite regularly.
The replacement scans made are not shown separately in the reports. There, the replacement scans look as if they had been scanned regularly. The employee has provided proof by means of the photo, that he was in that position at that time.
Learn how to apply the replacement scans in the app here.