The most important thing for the customer is, of course, the complete and objective documentation of the control processes. The transparency of our services created in this way is immensely important in our industry, because this is how we create trust. In addition, our customers appreciate the plausible menu navigation of COREDINATE.
How did COREDINATE optimize your workflow?
In direct comparison with other systems, COREDINATE is characterized in particular by the intuitive manageability of the process protocols and instructions for action. In addition, customer requests can be responded to quickly and flexibly through the online portal.
How do you rate the usability of COREDINATE?
The operation is clearly arranged and easy to understand. Due to the user-friendly interface, no advanced programming knowledge is required and thus the system can be quickly used in the operational area after a short training period.
How do you evaluate the setup and first steps with COREDINATE?
If I could give a predicate, it would be a GOOD. In particular, the so-called first steps in the object-specific setup are logical and mostly self-explanatory. This is an advantage that should not be underestimated, as the customer's requirements can be implemented so quickly, especially for facilities within the scope of project takeovers.
How have your employees and customers reacted to the new possibilities with COREDINATE?
The use of new systems is never easy, neither for customers nor for employees. But as soon as COREDINATE WKS is up and running, there is unanimous approval, even enthusiasm. Our customers appreciate the possibility of having their own access, because they are well and fully informed at all times.
Events whose follow-up used to take several days (just think of the extensive correspondence) have been significantly reduced in terms of volume. And our employees are more than taken with the tools, at the latest when the first damage is reported, because a photo of an observation sometimes says more than long-winded descriptions.