The most important thing for us was that we wanted to provide the customer with complete and objective documentation of the control processes. The transparency of our service is important in our industry, because this is how we create trust. Our customers appreciate the online access of COREDINATE. In the morning they can see immediately what has happened and whether the inspection was carried out at all or not.
How has COREDINATE optimized your workflow?
In our case, it looked like we had to spend about four hours per day on reporting events, recording hours, recording area time, and recording employees. This was very time-consuming and costly. Costs that we could not pass on to the customer. COREDINATE now takes over these tasks and does so quickly and in a way that is immediately visible to our customers.
How do you rate the usability of COREDINATE?
COREDINATE is very easy to use and understand. When we introduced this system, we included about one hour for each customer for an introduction. The customers immediately understood the simple well-structured interface. Which showed me that I was betting on the right solution.
How do you evaluate the setup and first steps with COREDINATE?
Thanks to the super support from COREDINATE, it was child's play to create master data, read in control points and assign them to different areas. Setting up working time recording and area time recording was easily explained. Here, too, I had expected a greater expenditure of time.
How have your customers/employees reacted to the new possibilities with COREDINATE?
Our customers were amazed by so much transparency. We based this step on the immediate availability of events, working hours, area times, as well as on the possibility to view the flexible forms immediately and online via COREDINATE's platform. Our employees have reacted very well to this. Because for them it means from now on to record all events via smartphone, to have phone numbers or important tasks immediately, always and everywhere at hand and this individually for all control rounds that we carry out. Whether these are buildings, construction sites or municipalities. With COREDINATE we master these tasks.