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Customer Testimonial: Jacek Malek, KWS Security

Customer Testimonial: Jacek Malek, KWS Security

Jacek Malek, Branch Manager at KWS Security
Jacek Malek
Branch Manager
Logo KWS Security
Kieler Wach- und Sicherheitsgesellschaft mbh & Co. KG

Branch Office Stuttgart-Nord

Daimlerstraße 27

70825 Korntal-Münchingen

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Why Should Security Services Use COREDINATE?

COREDINATE takes you to the digital era without replacing you by technology. It easy handling guarantees a high approval of your employees which increases the number of incidents being reported in comparison to previous times.

This shows our customers that their concerns are taken care of which steadily increaseses their satisfaction.

Due to the COREDINATE Portal we as a security service provider can ensure a high transparency for our customers. In addition, our customers gain the option to interact with us, which no other system has provided so far.

How Did COREDINATE Help Optimise Your Workflows?

It particularly helped us optimize time-consuming tasks such as analysing guard patrols, allocating incidents or sending them via e-mail, managing personell or access rights etc. COREDINATE helped us automise, structure and facilitate the administration of these tasks with its simple and clear user interfaces. Extensive trainings have become redundant due to the easy and comprehensible usage of COREDINATE.

How Would You Rate the Usability of COREDINATE?

One advantage lies in the fact that COREDINATE can be used via smartphone, which basically anybody from the age of 13 is used to by now. Therefore, we noticed hardly any operating errors. We would therefore give COREDINATE a solid 9 on a scale from 1 (bad) to 10 (unrivalled) – and only because we do not want to exaggerate!

How Would You Rate the Set Up and First Steps with COREDINATE?

I would definetely reccomend using the starter package which includes COREDINATE support. The know how which is passed on during the set up makes it extremely easy and fast. You can enable basically any employee as a manager of the system without extensive briefings or training.

During real operation, the set up worked without major issues for us. I created five different guard patrols with 80 check points, employee and customer accesses for the main facility of one customer in only four hours. Our customers could not believe that the set up was so fast and did not cause any problems.

How Did Your Employees and Customers React to the New Possibilities of COREDINATE?

All our employees gave positive feedback. COREDINATE's easy incident reporting and the immediate notification was well received.

The transparency we offer our customers thanks to the possibility of customer accesses, and the associated interaction have forged our customer's approval without any exception.